Shipping, Returns & Refund Policy

🙩 Shipping & Delivery

We ship across the United States and to select international destinations. Please review the estimated delivery timelines below before placing your order.

Standard Shipping (US) 7–15 business days after dispatch
Expedited Shipping (US) 3–7 business days after dispatch
Processing Time 1–3 business days before dispatch
International / Custom Orders 25–30 business days — contact us to confirm availability

You will receive a tracking number by email once your order has shipped. Please allow 24–48 hours for tracking to update.

Note: Delivery timelines are estimates and may vary due to carrier delays, high-demand periods, or remote locations.

📦 Returns

We want you to be completely satisfied with your purchase. If something isn’t right, here’s how our return process works:

  • Return window: 30 days from the date of delivery
  • Condition: Items must be unused, unassembled, and in original packaging
  • How to start a return: Email us at rentme@specialeventdepot.com with your order number and reason for return
  • Return shipping: Customer is responsible for return shipping costs unless the item arrived damaged or incorrect
  • Custom / bulk orders: Custom-configured or bulk orders are non-returnable unless defective

💰 Refunds

  • Once your return is received and inspected, we will notify you of approval within 3–5 business days
  • Approved refunds are processed to your original payment method within 5–10 business days
  • Shipping charges are non-refundable unless the return is due to our error

🛠️ Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery at rentme@specialeventdepot.com with photos and your order number. We will arrange a replacement or full refund at no cost to you.

📞 Contact Us

Have questions about your order? We’re here to help.